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  1. Talkspace Providers
  2. Handling Emergencies

Handling Emergencies

Please follow all ethical and State Regulatory guidelines in dealing with an adverse or emergency incident.

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You can access a client's emergency contact information and other emergency tools available to you on the Platform as needed.

To download the Clinical Crisis S.A.F.E. Quick Reference document for offline use, click the button below:

Download Clinical Crisis S.A.F.E. Quick Reference

Never hesitate to inform emergency authorities as you see fit as they, not the Talkspace Platform, are the proper authorities to respond to an adverse incident.

Send a Mandatory Clinical Protocol Script

  • What is ProtoCall?
  • How do I send a Mandatory Clinical Protocol script?

Assist and Assess Immediately

  • How do I conduct a Risk Assessment for my client?
  • How do I complete the Columbia-Suicide Severity Rating Scale (C-SSRS)?
  • How do I access the SAVRY Violence Risk Assessment for Adolescents
  • How do I access the HCR-20 Version 3 Assessment

Find Local Help When Needed

  • Where can I find Client Intake and Emergency Contact Information?
  • How do I find my client's IP address?
  • Where can I find emergency resources for Out-Of-State and International clients?

Expedite a Client Safety Plan

  • How do I create a Safety Plan with my client?

After the Crisis

  • How do I report if my client has had an emergency or adverse incident?
  • How do I refer my client to a higher level of care?
If you are in a life threatening situation - don’t use this site. Call 988 or use these resources to get immediate help.

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