Clients are required to complete a Treatment intake questionnaire to gather important information prior to beginning treatment on the Talkspace platform. Clients will not be able to take action in the room until the Treatment intake questionnaire is completed.
- What information is collected by the Treatment intake questionnaire?
- Where can I find a client's answers to the questionnaire?
What information is collected by the Treatment intake questionnaire?
The Treatment intake questionnaire gathers the following information from the client:
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Necessary client information
- This includes client's full name (first, middle or maiden, and last), date of birth, address, telephone number, and gender identity.
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Emergency contact information
- The emergency contact details include the contact's full name, phone number, and relationship to the client
- Any additional information within the questionnaire will focus solely on the essential medical and clinical information needed to match clients with the appropriate care.
Where can I find a client's answers to the questionnaire?
You can find the information in a few different tabs in the client room.
Emergency contact information can be found under the Customer Information section. If a client does not enter their emergency contact when completing the intake questionnaire, providers may collect it and manually enter it by typing in the contact information in this section.
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Mental health information and history can be found under the Clinical Information section.
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Medical information and history can be found under the Medical Information section.
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Missing Demographic Information
If you enter your client room and see a banner at the top reading “The client can’t see your messages until they complete their demographic information”, this means your client has not completed their intake after signing up. They will not be able to take any actions in the room until they do so. Once their intake is complete, you will be able to start care with them.