Clinical Risk Management is the ongoing process of identifying, assessing, responding to, and documenting risk in a manner that supports client safety, ethical practice, and quality care. It is an essential component of "everyday" clinical practice across all phases of treatment.
This section of the Talkspace Provider Help Center includes guidance, resources, and tools to support effective clinical risk management throughout the course of care. Whether you’re navigating routine clinical decision-making, addressing evolving safety concerns, or responding to high-risk situations, these resources are intended to support safe, thoughtful, and high-quality care.
Providers are responsible for managing client care in accordance with applicable laws and regulations, professional and ethical standards, scope of practice expectations, and Talkspace policies and procedures.
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Important Reminder: If a client is experiencing an immediate safety concern or emergency, providers should initiate an appropriate response without delay. |
The S.A.F.E. framework offers providers a practical, flexible approach to navigating clinical risk and supporting client safety and well-being during clinical crises and risk concerns.
To download the Clinical Crisis S.A.F.E. Quick Reference document for offline use, click the button below:
Have a clinical risk question? Email the Clinical Risk Management Team at: RiskManagement@talkspace.com
Please note: This inbox is monitored Monday through Friday, 9:00 AM - 5:00 PM ET (excluding holidays). It is not monitored for urgent matters; inquiries will receive a response within 1-2 business days.
Clinical Risk Management
Assessing & Monitoring Risk
Crisis Response & Client Safety
Adverse Incident Reporting
Higher Level of Care Recommendations
- How should I support a client during a transition to a higher level of care?
- How do I document a higher level of care recommendation?
- Higher level of care (HLOC) resources
- What should I do if my client declines a higher level of care?
- How do I discuss a higher level of care recommendation with my client?
- When should I consider recommending a higher level of care?