The Clinical Risk Management Team partners with Talkspace providers to support safe, thoughtful, and high-quality care when clinical risk or safety concerns arise.
The team provides consultation, guidance, education, and practical resources to help providers navigate clinical risk throughout the course of treatment.
How We Can Help
The Clinical Risk Management Team can support providers with questions and concerns related to:
Safety & Risk Concerns
- Suicide or self-harm concerns
- Violence or other safety concerns
- Evolving or complex risk situations
- Mandated reporting considerations
Higher Level of Care (HLOC) Recommendations & Referrals
- Questions about HLOC assessment
- Referral and care coordination considerations
- Barriers to accessing a recommended level of care
Adverse Incidents
- Questions about reportable events
- Adverse Incident Reporting requirements
- Follow-up, review, and debriefing after an incident
Provider Safety & Boundary Concerns
- Threatening or harassing communications
- Boundary concerns or potential boundary violations
- Potential Talkspace Terms of Service concerns
Clinical Risk Guidance & Resources
- Risk-related documentation
- Risk screening and assessment tools
- Clinical risk policies, procedures, and best practices
- General clinical risk management questions
How to Contact the Clinical Risk Management Team
Have a clinical risk question? We’re here to help.
Email RiskManagement@talkspace.com for consultation and guidance.
Please note:
- The inbox is monitored Monday through Friday, 9:00 AM–5:00 PM ET, excluding holidays.
- This inbox is not monitored for urgent matters.
- Non-urgent inquiries typically receive a response within 1–2 business days.
For Urgent or Emergency Situations
If a client is experiencing an immediate safety concern or emergency, do not wait for a response from the Clinical Risk Management Team. Providers should initiate an appropriate response without delay based on the circumstances and level of risk.
For guidance on responding to urgent safety concerns, see Crisis Response & Client Safety.