ProtoCall is a crisis vendor that provides 24/7 emergency support for clients of behavioral health organizations. This service is available to Talkspace clients who are in crisis during providers’ non-business hours and time off.
The ProtoCall phone number is +1-833-929-1721. It is important that you send the Emergency Protocols script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to utilize this service in case of an emergency during your non-working hours.
For more guidance, see How do I send the ProtoCall Information to clients?