How do I refer my client to a higher level of care?

When a provider believes their client requires a higher level of care (HLC) than Talkspace is able to offer, the provider completes the following form:

Talkspace HLC Guidelines

The following criteria must all be met prior to a client being informed of, or referred to, external (non-Talkspace) higher level of care (HLC) services:

1. The provider has clinically determined and documented that all Talkspace Services have been exhausted and unsuccessful in meeting their client’s needs.
2. The provider has clinically determined and documented their client meets, at minimum, one of the following criteria:
   • Acute inpatient hospitalization is clinically required
   • A crisis stabilization unit is clinically required
   • Partial hospitalization service is clinically required
   • Intensive community-based service is required
   • An intensive outpatient program is clinically required
   • An intensive eating disorder program is required
   • An intensive addiction program is clinically required
   • The client is unable to access needed levels of care at Talkspace

(Note: A client’s diagnosis alone does not meet the criteria for HLC)

3. To the best of their ability, the provider has clinically determined and documented the client appears able to receive HLC services (i.e. Client’s insurance covers HLC cost, client resources can afford HLC, physical limitations are not an issue, the client is able to travel to the HLC program, etc.)
4. The provider has clinically determined and documented the client would agree to, and comply with, receiving HLC services.
5. For NPPs: The Provider’s Team Lead has clinically approved that all HLC criteria guidelines have been met.