Getting Started

Welcome to Talkspace!

Please note that you may be unable to access some of these links if you are not signed into your provider account. For more information, please see How do I access the complete Provider Help Center?

Click here if you're looking for our Getting Started Video Guide.


Account Set-Up



Talkspace Platform Provider Login Page   For assistance with training in your first month, click here.
How do I access the complete Provider Help Center?   Where can I find additional Platform Training?
How do I download or update the Talkspace App?    
How do I change my information on the “My Account” page?    

Caseload Management


New Clients

How can I control my caseload?   How do I know if I received a New Client?
Where can I find Client Intake and Emergency Contact Information?   How do I get into the room and engage with my New Client?
Where can I find the client’s Informed Consent?   How and when should I first contact my New Client?
How often do I need to respond to my client?    

Client Plans



What is included in my Client’s plan and how do I know if my Client has Live Sessions?   How am I paid?
What is the 10-minute Live Intro Session?   How do I edit my payment information?
Where can I find more information about client plans?    



Getting Help & Support

How can I document session notes on the Talkspace platform? (therapists only)

  Clinical Support & Community Programs
How can I add a preliminary diagnosis?   What is the Talkspace Clinical Consultation Team?
What is the Task List?   I need to talk to someone. Can someone help?
How can I document psychiatric session notes on the Talkspace platform? (prescribers only)    
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