Getting Started

Last Updated May 21, 2025 18:44

Note: You’ll need to be logged into your provider account to access some of the links below. For more information, please see How do I access the complete Provider Help Center?

Watch the Getting Started Video Guide
A step-by-step walkthrough of everything you need to know.
Need help getting started on the Talkspace Platform? Attend a session with our friendly Clinical Consultation Team. Join a Daily Drop-in session

Account Set-Up		Training
Talkspace Resource Doc How do I access the complete Provider Help Center? How do I download or update the Talkspace App? How do I change my information on the “My Account” page?		For assistance with training in your first month, click here. Platform Basics Training Recordings How do I access Docebo? (therapists) Where can I find platform training? (psych provider)

Caseload Management		New Clients
How can I control my caseload? (therapist) Where can I find Client Intake and Emergency Contact Information? Where can I find the client’s Informed Consent? How often do I need to respond to my client? How can I control my caseload? (psych provider)		How do I know if I received a new client? How do I get into the room and engage with my new client? When should I first contact my new client?

Client Plans		Payment
What is included in my Client’s plan and how do I know if my Client has Live Sessions? What is the 10-minute Live Intro Session? Where can I find more information about client plans?		Getting Paid How can I access and understand my monthly payout reports? How do I edit my payment information?

Documentation		Getting Help & Support
Session Documentation & Billing (therapist) How can I add a diagnosis? What is the Task List? Documentation & Billing (psych provider)		Clinical Support & Community Programs What is the Clinical Consultation Team? I need to talk to someone. Can someone help?

Account Set-Up