Getting Started

Last Updated October 16, 2024 17:11

Welcome to Talkspace!

Please note that you may be unable to access some of these links if you are not signed into your provider account. For more information, please see How do I access the complete Provider Help Center?

Click here if you're looking for our Getting Started Video Guide.

Need help getting started on the Talkspace Platform? Request a quick conversation with a member of our friendly Clinical Consultation Team.

Account Set-Up		Training
Talkspace Platform Provider Login Page Talkspace Resource Doc How do I access the complete Provider Help Center? How do I download or update the Talkspace App? How do I change my information on the “My Account” page?		For assistance with training in your first month, click here. Where can I find additional Platform Training?

Caseload Management		New Clients
How can I control my caseload? Where can I find Client Intake and Emergency Contact Information? Where can I find the client’s Informed Consent? How often do I need to respond to my client?		How do I know if I received a New Client? How do I get into the room and engage with my New Client? How and when should I first contact my New Client?

Client Plans		Payment
What is included in my Client’s plan and how do I know if my Client has Live Sessions? What is the 10-minute Live Intro Session? Where can I find more information about client plans?		How am I paid? (therapists only) How do I edit my payment information? When am I paid? (prescribers only)

Documentation		Getting Help & Support
How can I document session notes on the Talkspace platform? (therapists only) How can I add a preliminary diagnosis? What is the Task List? How can I document psychiatric session notes on the Talkspace platform? (prescribers only)		Clinical Support & Community Programs What is the Talkspace Clinical Consultation Team? I need to talk to someone. Can someone help?

Account Set-Up