How often do I need to respond to my Client?

Please be available to clients at least 5 days of the week.

During your 5 designated working days, within your normal working hours it is best practice to send an introduction message within 3 hours of matching with a new clients and respond to established messaging clients 1-2 times a day.

Be sure to have at least one time slot available for each Live Session your clients have. For instance, if you have 5 clients who have plans that include 4 Live Sessions a month, be sure to select at least 20 Live Session Availability Blocks per month. For instructions on how to update your availability, see How do I let my clients know when I am available for Live Sessions?

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