Emergency contacts are individuals identified by a client who may be contacted in situations involving urgent safety or risk-related concerns. They may include:
- Family members
- Partners
- Caregivers
- Other trusted supports identified by the client
Providers should review emergency contact information with clients at intake and throughout treatment as needed, including discussing when and how the information may be used. For guidance, see Where can I find Client Intake and Emergency Contact Information?
When Should an Emergency Contact Be Used?
Emergency contacts should be used only when there are immediate safety concerns. They are not intended for:
- Routine clinical matters
- Scheduling
- Administrative issues
- General client engagement concerns
Protecting Client Confidentiality
When contacting an emergency contact, share only the minimum information needed to support the client’s immediate safety needs.
Do not disclose clinical details, diagnoses, or information shared during therapy sessions unless clinically and legally appropriate.
Continue to use clinical judgment and ensure your actions align with applicable laws, regulations, professional standards, and Talkspace policies. Peer consultation is encouraged when clinically appropriate.
Required Reporting
When a provider determines that contacting a client’s emergency contact is clinically indicated, an Adverse Incident Report Form must also be completed in accordance with Policy CL. 05 – Clinical Risk & Crisis Management.
Related articles:
- Mandated Reporting: Guidance for Talkspace Providers
- How do I report if my client has had an emergency or adverse incident?