How do I know if I received a new client?

Any time a new client is matched with you, you will receive an email notification. If your new client has scheduled a session, you will also receive an email notification.

If you use the Talkspace Provider app on an iPhone/iPad, you can opt in to receive push notifications from the app. These notifications will include events such as new client matches, new session bookings, session confirmations, and more.

In addition to receiving emails about new clients, any new clients will be displayed under the Send first message (new clients) section on your Talkspace Provider Dashboard.

Within this section, you can view:

• the client name
• the last activity in the room
• how long the client has been waiting for a message from you
• the client's plan status
• the client's plan renewal date

To send your first message to a new client, simply click on the row with their name to enter the client room.

You will be notified about any new clients you're matched with within your notifications panel.

To access the panel, click the bell icon located in the top-right corner of your Talkspace Provider Dashboard.

Within this notification, you can click to:

• send them a message
• schedule a session

You will be notified about new clients you're matched with by an SMS text message. If you have not messaged your client in the room yet after a few hours of being matched, you will receive a follow-up text reminding you to introduce yourself to your new client. 

If a new client has booked a session with you that is taking place in under 12 hours, you will also receive a text message informing you of this new appointment and prompt you to confirm.