How do I change my password?

 

I know my current password

If you're already logged in to the Talkspace platform, or you know your current password for your Talkspace account, follow these steps to change your password:

  1. Log in to your Talkspace account from the web browser or mobile app.
  2. Click the dropdown next to your name and select Account

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  1. Scroll down to the Security section and click Edit

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  1. Enter your Current password, then enter your New password. Confirm the New password and then click Save Changes.

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I forgot my password
  1. Go to https://therapist.talkspace.com/login and click on Forgot password? below the login fields.

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  1. Enter your email address in the field, then click Request password reset. An email will be sent to you with password reset instructions.

Note: If you need help with the password reset instructions or other account login issues, please contact provider-support@talkspace.com rather than customer support.

 

Tips for creating a strong & secure password:

  • At least 10 characters long
  • Use both uppercase and lowercase letters
  • Use at least one number
  • Use at least one special character (@ $ # ! % ^ & *)

The platform will indicate whether your password contains valid characters and is long enough:

 

 

 

 

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