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How do I change my password?

Last Updated

 

I know my current password

If you're already logged in to the Talkspace platform, or you know your current password for your Talkspace account, follow these steps to change your password:

  1. Log in to your Talkspace account from the web browser or mobile app.
  2. Click the dropdown next to your name and select Account

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  1. Scroll down to the Security section and click Edit

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  1. Enter your Current password, then enter your New password. Confirm the New password and then click Save Changes.

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I forgot my password
  1. Go to https://therapist.talkspace.com/login and click on Forgot password? below the login fields.

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  1. Enter your email address in the field, then click Request password reset. An email will be sent to you with password reset instructions.

If you do not receive the password reset email, need help with the password reset instructions, or still cannot access your account, please contact provider-support@talkspace.com.

 

Tips for creating a strong & secure password:

  • At least 10 characters long
  • Use both uppercase and lowercase letters
  • Use at least one number
  • Use at least one special character (@ $ # ! % ^ & *)

The platform will indicate whether your password contains valid characters and is long enough:

 

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