An overview of the Adverse Incident review process

The Adverse Incident review process is designed to understand what occurred, assess any safety or clinical concerns, and identify appropriate follow-up. The process may include the following steps:

Initial Safety ReviewThe incident is reviewed to understand what occurred and determine whether there are any immediate or ongoing safety concerns that require follow-up or coordination.
Clinical & Contextual Review

The report is reviewed to understand the context of the incident. This may include: 

  • The nature of the concern
  • Clinical severity and potential impact
  • How the event was identified
  • Relevant clinical history and contributing factors
  • Actions taken to support safety
  • Ongoing treatment consideration
  • Follow-up plans or additional support needs
Follow-Up & Coordination

When appropriate, follow-up may also include:

  • Requests for additional information or clarification
  • Clinical Consultation or guidance
  • Supportive outreach
  • Opportunities for consultation or reflective debriefing
  • Coordination with other internal teams, when needed
Reflection & InsightIndividual reports also contribute to a broader understanding of clinical practice and emerging trends. Over time, these insights help strengthen clinical guidance, provider resources, and education while supporting reflection, professional growth, and thoughtful, high-quality clinical care.
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