If you are having trouble receiving your two-factor authentication (2FA) code when logging in to Talkspace, try the troubleshooting steps below.
Confirm your phone number
2FA codes are sent via SMS to the phone number associated with your Talkspace account. Please confirm that you have the correct phone number on file with Talkspace.
If your phone number has recently changed, please contact Provider Support to have your information updated.
Check your SMS messages
If you are not receiving your 2FA code, please:
- Make sure you do not have Talkspace's number blocked. 2FA codes are sent from 21224.
- Check your phone's SMS spam or junk folder to make sure the message was not filtered.
- Check that your phone has an active cellular connection and can receive SMS messages.
For instructions on how to check or recover spam messages on your specific device, see How to recover spam messages on your phone.
Need help receiving your 2FA code?
For security reasons, 2FA is required when logging in to Talkspace, and 2FA codes can only be delivered via SMS. We are unable to send 2FA codes by email or turn off 2FA for your account.
If you are temporarily unable to receive SMS messages because of an issue with your phone (e.g., if your phone is lost, stolen, or broken) please contact Provider Support for immediate assistance logging in to Talkspace.