I’m having trouble with my password / login

If you’re having trouble logging in to your Talkspace provider account, follow these steps to troubleshoot the issue:

1. Verify the login page. If you’re logging in through a browser, make sure you’re using the provider login page: https://therapist.talkspace.com/login. Do not use the client login page.
2. Check your email address. Make sure you’re using the exact email address associated with your Talkspace provider account. If you also have a Talkspace client account, ensure you’re logging in with your provider account credentials only.
3. Confirm you’re using the provider app. If you’re logging in through the mobile app, ensure you’re using the provider version of the Talkspace app, not the client version.

If you’re still having trouble accessing your account, see How do I change my password? for additional guidance.