Where can I find the client’s Informed Consent?

Clients are required to fill out their Informed Consent prior to matching with a provider. Just like in traditional face-to-face therapy, therapists should collect informed consent from clients prior to conducting therapy in accordance with their state laws.



Informed Consent Text

By signing this form, I understand and agree with the following:

I give consent to Talkspace providers to perform treatment services determined to be necessary or advisable for the benefit of my health.

Informed Consent

I understand that online counseling or psychiatry services include, but are not limited to, consultation and treatment using interactive audio, video, and/or data communications. I understand that online counseling or psychiatry services involve the communication of my medical/mental health information to Talkspace 1 licensed providers. I have the right to withhold or withdraw consent at any time without affecting my right to future care or treatment; nor risking the loss or withdrawal of any benefits to which I would otherwise be entitled.

I understand that the laws that protect the confidentiality of my medical information also apply to online counseling or psychiatry services. As such, I understand that the information disclosed by me during the course of my treatment is generally confidential. However, there are both mandatory and permissive exceptions to confidentiality, including, but not limited to reporting abuse; expressed threats of violence towards an ascertainable victim; and where I make my mental or emotional state an issue in a legal proceeding. I understand that the dissemination of any information is under the same HIPAA standards as traditional therapy or psychiatry. Although rare, I understand that there are risks to Internet based services including, not limited to, the possibility, despite reasonable efforts on the part of the Platform and/or Provider, that: the transmission of my medical information could be disrupted or distorted by technical failures; the transmission of my medical information could be interrupted by unauthorized persons; and/or the electronic storage of my medical information could be accessed by unauthorized persons.

I agree that the location of the treatment is the state where my licensed provider is located, even when I am communicating with my provider by digital or text message platforms. I agree that my treatment is under the licensing rules and laws of the state my provider is licensed in.

By participating in on-line therapy services I am aware of potential benefits and risks. Some benefits may include improved access to services, being able to choose the provider I want with specialty experience, the convenience of not having to travel to a provider and using whatever means of communication I am comfortable with. Although risks are rare, I am aware there are possible risks which include that the information I am able to give may not be sufficient to allow for a diagnosis, that there may be delay in response from my provider due to technical failures or unforeseen events, and that I may not be able to respond to my provider due to my own technology failures or unforeseen events.

I understand that my provider may not be able to provide certain services to me. If my provider believes I need additional or other services, they may refer me to another specialist or type of care, such as seeing a medical doctor for further evaluation and treatment.

If I decide that I would like to switch to another therapist on the Talkspace platform, I can ask my provider or switch providers myself in my account. If I need assistance, I can reach out to support@talkspace.com.

If I have signed up for Talkspace therapy services, if I want a "real time" video, audio, or chat session or instant message style discussion with my therapist, I will need to schedule it. Otherwise, my therapist and I will communicate asynchronously, not as instant message or in real time.

I can contact my provider either via the Internet at talkspace.com or with the Talkspace free mobile App.

It is not recommended that I suddenly stop contacting my provider or "drop out" without talking about the termination of my treatment. Providers and clients talk about the expected length of treatment and ending the provider-client relationship.

Informed consent continues throughout the course of my treatment by any provider on the Talkspace Platform. My provider will continue to talk with me about risks, benefits or educate me on the process of therapy or psychiatry as we go along.


The Following Applies Only For Parents Completing an Informed Consent for a Teen:

I understand that in consenting to treatment for my teen, I agree to the terms above as they may apply to my teen. I understand that the Therapist’s Client is my teen and not me. I agree to not have access to my teen’s transcripts / “room” without his/her permission. I also understand that the laws and regulations governing medical records may preclude my teen’s therapist from speaking with/communicating with me or from seeing my teen’s medical record without my teen’s express permission. Different States allow different access to parents. Your Teen’s Therapist will make this information available to your teen and the information is readily available to you on Talkspace.com at the FAQ page.


To access the Informed Consent, you can locate it by following these steps:

  1. Click into a client's room
  2. Click on the Case tab
  3. Open the Actions dropdown
  4. Click on Informed consent


If a client has completed the Informed Consent, it will be show Informed consent has been completed. Please verify that it has been completed and signed.

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As of September 28, 2022, clients are required to complete their informed consent prior to being matched with a provider.

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