Where can I find Client Intake and Emergency Contact Information?

Clients are required to complete a Treatment intake questionnaire to gather important information prior to beginning treatment on the Talkspace platform. Clients will not be able to take action in the room until the Treatment intake questionnaire is completed.

What information is collected by the Treatment intake questionnaire?

The Treatment intake questionnaire gathers the following information from the client:

  •  Necessary client information
    • This includes client's full name (first, middle or maiden, and last), date of birth, address, telephone number, and gender identity.
  • Emergency contact information
    • The emergency contact details include the contact's full name, phone number, and relationship to the client
  • Any additional information within the questionnaire will focus solely on the essential medical and clinical information needed to match clients with the appropriate care.

Where can I find a client's answers to the questionnaire?

You can find the information in a few different tabs in the client room.

Case tab Clinical tab

Emergency contact information can be found under the Customer Information section. If a client does not enter their emergency contact when completing the intake questionnaire, providers may collect it and manually enter it by typing in the contact information in this section.

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