This 10 minute Live Video Intro session is the first session of some Talkspace plans, which providers often use to build rapport, get to know the client, and see if it feels like a good therapeutic fit. In this article, you'll find the following:
- Which plans have a 10-minute Live Video Intro Session?
- How can I check if a client has 10-minute Live Video Intro Session?
- How to Schedule a 10-minute Live Video Intro Session
- State Regulations for Video Intro Sessions
Which plans have a 10-minute Live Video Intro Session?
BH Plans
| Client BH Plan... | 10 Minute Intro Session? |
| ...started before April 26, 2022 |
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| ...started after April 26, 2022 |
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Clients who have redeemed their 10-minute introduction session with a previous provider and who transfer to you will not have the 10-minute credit available.
Self-Pay (D2C) Plans
| Client Self-Pay Plan... | 10 Minute Intro Session? |
| ...includes Live Sessions |
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| ...has Asynchronous Messaging Only and client resides in Arkansas, Idaho, Louisiana, or Montana |
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| ...has Asynchronous Messaging Only and client resides in any other state/country |
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Please see the State Regulations for Video Intro Sessions section below for more details.
Clients who have redeemed their 10-minute introduction session with a previous provider and who transfer to you will not have the 10-minute credit available.
Direct-to-Employer (DTE) Plans
| Client DTE Plan... | 10 Minute Intro Session? |
| ...all DTE plans include a 10-minute intro session |
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Clients who have redeemed their 10-minute introduction session with a previous provider and who transfer to you will not have the 10-minute credit available.
EAP Plans
| Client EAP Plan... | 10 Minute Intro Session? |
| ...includes Live Sessions |
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| ...has Asynchronous Messaging Only |
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| ...is provided through KGA or Continuum |
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Clients who have redeemed their 10-minute introduction session with a previous provider and who transfer to you will not have the 10-minute credit available.
How can I check if a client has 10-minute Live Video Intro Session?
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How to Schedule a 10-minute Live Video Intro Session
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State Regulations for Video Intro Sessions
Depending on your state, a Live Intro session may be part of your state-specific regulations. Currently, states with such regulations include Arkansas, Idaho, Louisiana, and Montana. This means that your clients in these states with Live Sessions included must use one of their Live Sessions as their first session, and your clients in these states without Live Sessions included (i.e. Messaging-only plans) should have the 10-minute Live Video Intro Session as part of their plan.
For each state listed below, you can use a script to inform your clients about the video session requirement. The scripts are located in the PT - Mandatory Script Category.
Click to enlarge
Regulations apply to Therapists
Arkansas State laws require therapists to establish a professional relationship with a client via a two-way video interaction. As a Talkspace provider, you will be able to satisfy this requirement using our HIPAA-secure video on the platform.
Regulations apply to Therapists
Idaho state laws concerning telehealth include the following requirement:
“If a provider offering telehealth services in his or her practice does not have an established provider-patient relationship with a person seeking such services, the provider shall take appropriate steps to establish a provider-patient relationship by use of two-way audio and visual interaction.”
Source: https://legislature.idaho.gov/statutesrules/idstat/title54/t54ch57/sect54-5705/
As a Talkspace provider, you will be able to satisfy this requirement using our HIPAA-secure video on the platform.
Regulations apply to Psychologists
Louisiana’s Board of Psychologists requires its providers to conduct the process of informed consent at the start of therapy services in real time. As a Talkspace provider, you will be able to satisfy this requirement using our HIPAA-secure video on the platform. Please be advised that you will be required to follow the informed consent process by obtaining a written consent in addition to conducting the brief video session.
Regulations apply to Psychologists
Montana’s Board of Psychologists requires the following when establishing a professional relationship via electronic methods:
"Defined professional relationship" means a relationship in which a licensee or license applicant provides diagnostic, assessment and/or therapeutic services to a client. A defined professional relationship shall be initially established in a context where services are provided:
- in person and face-to-face; or
- transmitted via electronic or related methods. If provided under this subsection, the context must also be:
- two-way;
- interactive
- real-time;
- simultaneous;
- continuous; and
- providing for both audio and visual interaction.
Source: http://www.mtrules.org/gateway/ruleno.asp?RN=24.189.301
As a Talkspace provider, you will be able to satisfy this requirement using our HIPAA-secure video on the platform.