What is the 10-minute Live Intro Session?

This 10 minute Live Video Intro session is the first session of some Talkspace plans, which providers often use to build rapport, get to know the client, and see if it feels like a good therapeutic fit. In this article, you'll find the following:

Which plans have a 10-minute Live Video Intro Session?

BH and Self-Pay (D2C) Plans

Please note that as of April 26, 2022, new Behavioral Health (BH) and Self-Pay/Direct-to-Consumer (D2C) plans do not have 10-minute introduction sessions included. Instead, you may plan to utilize their first full Live Session as an initial evaluation.

Clients with these plans who joined Talkspace prior to April 26, 2022 may still have the 10-minute introduction session option if they have not previously redeemed it.

Clients who have redeemed their 10-minute introduction session with a previous provider and who transfer to you will not have the 10-minute credit available.

Self-Pay/Direct-to-Consumer (D2C) clients with Messaging-only plans who reside in the following states will have the 10-minute introduction session included: Arkansas, Idaho, Louisiana, Montana, and Ohio. Please see the State Regulations for Video Intro Sessions section below for more details.

EAP Plans

Clients who have EAP plans with Live Sessions do not have the 10-minute introduction session included. Instead, you may plan to utilize their first full Live Session as an initial evaluation.

Clients who have EAP plans with asynchronous messaging do have the 10-minute introduction session available.

Clients who receive EAP benefits through KGA and Continuum also have 10-minute introduction sessions.

 


How can I check if a client has 10-minute Live Video Intro Session?

  1. Navigate to the Case tab in the client room
  2. Click the Actions section
  3. Scroll down and click Live session credits.

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  1. If the client has an intro session available, it will be indicated under Live session credits. If the section is empty, or there is no session credit with 10 minute duration, then the client has no intro session.

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How to Schedule a 10-minute Live Video Intro Session

  1. Go to the Live Tab and open the Live session actions section. Click Schedule a live session.

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  1. Select Live Video and click Continue.

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  1. Select the 10 minute introduction session and click Continue.

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  1. Use the calendar function to choose a date and time, then click Continue.

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  1. Click Schedule session. Your client will be notified via email, a message in the room, and a push notification.

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State Regulations for Video Intro Sessions

Depending on your state, a Live Intro session may be part of your state-specific regulations. Currently, states with such regulations include Arkansas, Idaho, Louisiana, Montana, and Ohio. This means that your clients in these states with Live Sessions included must use one of their Live Sessions as their first session, and your clients in these states without Live Sessions included (i.e. Messaging-only plans) should have the 10-minute Live Video Intro Session as part of their plan.

For each state listed below, you can use a script to inform your clients about the video session requirement. The scripts are located in the PT - Mandatory Script Category.

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Arkansas Idaho Louisiana Montana Ohio

Regulations apply to Therapists

Arkansas State laws require therapists to establish a professional relationship with a client via a two-way video interaction. As a Talkspace provider, you will be able to satisfy this requirement using our HIPAA-secure video on the platform.

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