How often do I need to respond to my client?

Requirements for therapist availability vary based on your role at Talkspace. Please expand your role below for instructions.

Independently-Contracted Providers (ICPs)

Asynchronous Messaging: We recommend being available for your clients about 5 days of the week. Within your normal working hours it is best practice to send an introduction message within 3 hours of matching with a new clients and respond to established messaging clients 1-2 times a day.

Live Sessions: Be sure to have at least one time slot available for each Live Session your clients have. For instance, if you have 5 clients who have plans that include 4 Live Sessions a month, be sure to have enough availability in your calendar for at least 20 Live Session per month. For instructions on how to update your availability, see How do I let my clients know when I am available for Live Sessions?

National Practice Providers (NPPs)

During your working days, within your normal working hours it is best practice to send an introduction message within 3 hours of matching with a new clients and respond to established messaging clients 1-2 times a day.

NPPs are required to have at least 30 Live Session Availability Blocks per week. For instructions on how to update your availability, see How do I let my clients know when I am available for Live Sessions?

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