Requirements for therapist availability vary based on your role at Talkspace. Please expand your role below for instructions.
Asynchronous Messaging
Talkspace providers are expected to respond to actively messaging clients 5 days a week (per Talkspace's agreements with both payors and clients when they join). Within your normal working hours, it is best practice to send an introduction message within 3 hours of matching with a new clients and respond to established messaging clients 1-2 times a day during your 5 working/messaging days.
Live Sessions
There is no requirement for the number of days you are available to clients for live sessions; however, it is recommended you have at least one time slot available for each Live Session your clients have. For instance, if you have 5 clients who have plans that include 4 Live Sessions a month, be sure to have enough availability in your calendar for at least 20 Live Session per month. For instructions on how to update your availability, see How do I let my clients know when I am available for Live Sessions?
During your working days, within your normal working hours it is best practice to send an introduction message within 3 hours of matching with a new clients and respond to established messaging clients 1-2 times a day.
NPPs are required to have at least 30 Live Session Availability Blocks per week. For instructions on how to update your availability, see How do I let my clients know when I am available for Live Sessions?