| This article is applicable only to New Provider Applicants going through the onboarding process. |
|
If you are an established Talkspace provider and need... ...assistance with anything related to your license(s), please contact credentialing@talkspace.com. ...to update your W9 information, please see How do I change my information on the “My Account” page? and expand the W9 Information item. |
Select a tab below for instructions and recommended tips you should know for your device.
During the application and onboarding process, you will use a platform called Fountain to upload your license(s) and complete electronic form(s).
The video demonstration will teach you how to upload your license(s) to our onboarding platform (Fountain).
The video demonstration will teach you how to complete Talkspace's electronic W9 form.
| The recommended way to use the Talkspace web platform is on a desktop or laptop computer (running macOS or Windows), using a Google Chrome |
The items below are recommended skills to know for all basic tech troubleshooting.
|
When experiencing connectivity issues, it's important to know how to test your internet connection. Having a strong internet connection allows you to work effectively on the Talkspace platform. An easy first way to check your internet connection is by trying to load other websites besides the Talkspace website. If other websites do not load either, this is indicative that your internet/wifi connection is not working. You may need to restart your router/modem to restore connectivity.
This video demonstration will teach you how to test your internet connection/speed.
If these steps do not re-establish your internet connection, you may need to contact your internet service provider for additional assistance.
Cookies and other data that your internet browser stores can create technical issues. Browsing using an incognito tab can help determine if the issue is specific to data stored in the browser you are using.
This video demonstration will teach you how to open an incognito tab in Google Chrome.
Bookmark this guide to easily access instructions on how to open an incognito tab in Google Chrome.
If you're experiencing issues with the speed and performance of your browser/computer, we recommend clearing your browsers cache and/or browsing data.
Note: Be sure to pay close attention to the browsing data you are clearing from your computer. Browsing data like cookies and saved passwords are not the same as your cache and may cause you to lose saved login information.
The below links will direct you to a quick reference guide on how to clear your browsers cache for the browser type you are using. Simply click the link for your browser below and bookmark it for future reference:
Important Note: Technical issues can happen more frequently if you do not regularly close/quit your browser or restart your computer. Fully closing your browser and reopening, and restarting your computer, on a regular basis (every few days, or at least weekly) will help to ensure that the browser's and computer's settings and security stay up-to-date and running efficiently.
Keeping your macOS up to date will help ensure your computer is operating efficiently. This video demonstration will teach you how to update your macOS.
During your time at Talkspace you may encounter issues that are difficult to explain in written text. Understanding how to take a screenshot take a screenshot will allow you to show Provider Support exactly what you're seeing. This video demonstration will teach you how to take a screen shot on a macOS.
Keeping your Windows Operating System (OS) up to date will help ensure your computer is operating efficiently. Click the link below to access Microsoft's instructions on how to update your Windows OS:
During your time at Talkspace you may encounter issues that are difficult to explain in written text. Understanding how to take a screenshot take a screenshot will allow you to show Provider Support exactly what you're seeing. This video demonstration will teach you how to take a screen shot on a Windows OS.
From time to time, there may be an issue you encounter that you can't solve using the troubleshooting steps above. In those cases, it may be time to contact provider support.
If none of the troubleshooting steps above have resolved the issue you are experiencing, you can contact the provider support team. Send an email to provider-support@talkspace.com from the email address associated with your Talkspace account with the following information:
|
*Please remove/block out any protected health information (PHI) from screenshots prior to attaching to your support request email.
Once you've taken a screenshot using the instructions above for your device, make sure you saved it in an easily accessible folder or your desktop. Choose from the list of e-mail providers below to access instructions on how to attach a file to your e-mail.